Frequently Asked Questions
Below is a selection of the most frequent questions clients ask us. If you find that your question is not covered then do use the form provided and one of our payroll experts will reach out to you with an appropriate answer.
What sort of organisations do you process payroll for?
We process payroll for organisations:
- With staff numbers from 1 to 500
- Based locally and overseas with staff paid in New Zealand
- From a wide range of industries including:
- Hotels
- Charitable Trusts
- Financial Organisations
- Retailers
- Manufacturers
- Education
- Logistics
How do our staff get paid?
Please see our detailed Payroll Payments page.
What deadlines do you have?
Our standard deadline for authorised payrolls is 11:00 NZT on the day of payment. However, we will work with you to put in a system that works for you.
Do you offer a support service for completing payroll information?
We provide a comprehensive telephone and e-mail support service on all payroll related matters to our clients.
Do I still need to keep Annual Leave and Sick Leave records?
No, our systems handle all leave in the NZ Holidays Act 2023, and custom leave types too. We provide updated balances each pay period.
What payroll reports do you offer and how do I get them?
Please see our detailed Reports page.
What happens if we make a mistake with the data we send you?
Depending on your requirements we can either make an immediate correction, or one in the next pay period.
How much does it cost?
Every customer is different and cost depends on the frequency and complexity of your payroll processing.
Costs start from $140 + GST per month.
Who does the Inland Revenue returns and filing?
We can do it all. You will never need to deal with the Inland Revenue Department on payroll processing related matters while you are a KeyLink client.
What payslip options do you offer?
We offer payslips by email and through Employee Self Service. You can find out more here.
Why not use an online payroll provider?
An online payroll provider gets you to do the hard work of entering your data. By getting us to enter your data we check it for sanity and so you can avoid costly errors. We also run a comprehensive scheduling system to ensure that we contact you if we haven’t seen your data when we expect it.
How do we send our payroll information to you for processing?
You send your information by e-mail. Most of our customers fill out a simple spreadsheet. We also process from leave requests and timesheets or from time clock systems.